PRIVACY POLICY
Last updated: December 9th, 2025

This Privacy Policy describes how Pro Resume Center d/b/a Executive Waypoint (“Pro Resume Center,” “Executive Waypoint,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you:

  • Visit our websites at proresumecenter.com
  • Use our products, programs, tools, and services
  • Interact with us by email, phone, video call, or other channels

We are committed to protecting your privacy and handling your information responsibly.

By using our websites or Services, you agree to this Privacy Policy. If you do not agree, please do not use our websites or Services.

  1. Who Controls Your Data

For the purposes of this Policy, the data controller is:

Pro Resume Center
PO Box 26184
Milwaukee, WI 53226
United States

Contact: customerservice@proresumecenter.com

  1. What Information We Collect

The information we collect depends on how you interact with us and which Services you use.

2.1 Information You Provide Directly

You may provide personal information when you:

  • Request information, download resources, or join our email list
  • Purchase a Service or digital product
  • Complete questionnaires, forms, or assessments
  • Schedule calls or appointments
  • Participate in coaching, consulting, or group programs
  • Use interactive tools or portals
  • Provide testimonials, feedback, or reviews
  • Contact us by email, phone, or other channels

This may include:

  • Contact details: name, email address, phone number, mailing address
  • Professional information: job title, company, career history, education, skills, responsibilities, achievements
  • Account information: username, password, user preferences
  • Payment information: billing address and limited payment details (payment card data may be collected and processed by third-party processors)
  • Content you share: resumes, LinkedIn profiles, bios, pitch letters, work history, project details, metrics, goals, and other materials
  • Communications: emails, messages, feedback, survey responses, testimonials, and notes from calls or sessions

2.2 Information from Sessions, Calls, and Programs

When you participate in sessions, calls, or group programs, we may collect:

  • Audio and video recordings
  • Transcripts and notes from recordings
  • Chat messages, comments, and contributions during group sessions
  • Attendance and participation data

2.3 Information Collected Automatically

When you visit our websites or use our digital tools, we may automatically collect:

  • Device information: IP address, browser type, operating system, device identifiers
  • Usage information: pages visited, time spent, referring pages, clicks, and interactions
  • Log data: timestamps, error logs, and performance data

We may use cookies, pixels, tags, and similar technologies to collect this information. For more details, see our Cookies Policy.

2.4 Information from Third Parties

We may receive information about you from third parties, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Scheduling tools (e.g., Calendly)
  • Call and recording tools (e.g., Zoom, Google Meet, RingCentral, Fathom, Otter)
  • Email and CRM providers (e.g., Zoho, Google Workspace)
  • Analytics and advertising partners (e.g., Google Analytics, Meta, LinkedIn, Hotjar)
  • Corporate clients who enroll you in our programs

We may combine this information with data we collect directly from you.

  1. How We Use Your Information

We use your information for the following purposes:

  1. To provide and deliver the Services
    • Process your orders and payments
    • Schedule and conduct calls, sessions, and programs
    • Create and refine your deliverables (resumes, LinkedIn profiles, bios, pitch letters, etc.)
    • Provide access to portals, online tools, and resources
  2. To communicate with you
    • Send confirmations, updates, and administrative messages
    • Respond to your questions and support requests
    • Provide reminders and follow-up communications
  3. To personalize and improve the Services
    • Tailor our guidance and recommendations
    • Develop and refine our frameworks, tools, and program content
    • Analyze usage trends and measure performance
  4. To operate our business
    • Maintain records and manage accounts
    • Conduct internal training, quality assurance, and process improvement
    • Detect, prevent, or investigate security incidents, fraud, or misuse
  5. To use AI and automated tools responsibly
    • Draft, edit, summarize, or analyze content to support our Services
    • Develop and improve internal models, prompts, and workflows
    • Enhance the accuracy and effectiveness of our tools
  6. For marketing and relationship building
    • Send newsletters, updates, invitations, and promotional offers (where permitted by law)
    • Use testimonials and success stories with your permission
  7. To comply with legal obligations
    • Respond to lawful requests from authorities
    • Enforce our Terms and other agreements
    • Protect our rights, safety, and property, and those of our clients and partners
  1. Legal Bases for Processing (for applicable jurisdictions)

Where required by law (for example, in the European Economic Area or United Kingdom), we rely on one or more of the following legal bases:

  • Performance of a contract
  • Legitimate interests (such as improving Services, preventing fraud, and promoting our offerings)
  • Compliance with legal obligations
  • Your consent, where required (for example, certain marketing communications or cookie use)

You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

  1. Session Recordings, Transcripts, and AI Use

As described in the Terms of Service:

  • We may record and transcribe sessions and calls.
  • We may use AI tools to assist in drafting, summarizing, and analyzing content.
  • We use recordings and transcripts to provide the Services, support quality control, and improve our offerings.

We may use de-identified or aggregated data from recordings and transcripts to:

  • Train and improve internal tools and AI models
  • Develop new frameworks, templates, and educational materials

We do not publicly attribute your name or personally identifying details to such de-identified data without your explicit permission.

You may request that your future data not be used for internal model training and product improvement by emailing customerservice@proresumecenter.com

This will not affect our ability to use your data as needed to deliver the Services you purchased, or data already incorporated into de-identified models.

  1. Testimonials, Reviews, and Case Studies

If you provide a testimonial, review, or case study:

  • We may use your name, title, company, image (if provided), and your words in our marketing materials, websites, social media, and presentations.
  • We may edit your testimonial for length, clarity, or grammar, while maintaining its overall meaning.

You may withdraw permission for future use at any time by emailing customerservice@proresumecenter.com

We will remove your testimonial from our primary digital properties within a reasonable time. We may not be able to remove it from already printed materials or third-party platforms outside our control.

We do not create fake testimonials or misrepresent endorsements and comply with applicable guidance on reviews and endorsements.

  1. How We Share Your Information

We may share your information with:

  1. Service providers and vendors
    • Payment processors
    • Scheduling and communication platforms
    • Call and recording services
    • Email, CRM, and marketing platforms
    • Analytics, remarketing, and advertising partners
    • Hosting, security, and IT providers

These providers process information on our behalf and are contractually obligated to protect it.

  1. Affiliates and future related entities

We may share information with our current or future affiliates or related entities (such as a separate retreats or software entity) as needed to:

  • Provide or support the Services
  • Develop and offer related products and programs
  • Operate a combined or shared platform or experience

Such entities will be bound by privacy and confidentiality obligations consistent with this Policy.

  1. Corporate clients

If your employer or another organization enrolls you in our programs, we may share aggregate or high-level participation information with them, consistent with our agreement and applicable law.

  1. Legal and safety purposes

We may disclose information where we believe it is necessary to:

  • Comply with applicable laws or legal process
  • Respond to lawful requests by public authorities
  • Enforce our agreements and protect our rights
  • Protect the safety of our clients, participants, or the public
  1. Business transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction, subject to confidentiality obligations.

We do not sell your personal information for money. Some state laws consider certain data sharing for targeted advertising to be a “sale” or “sharing.” Where required, we will provide mechanisms to opt out of such activities, which may include a “Do Not Sell or Share My Personal Information” link or cookie preferences.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Remember your preferences
  • Analyze site traffic and performance
  • Support marketing and remarketing campaigns

For more detail on the types of cookies we use and how to manage your preferences, see our Cookies Policy. Where required by law, we will obtain your consent before placing non-essential cookies and provide an option to manage cookie settings.

  1. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide the Services
  • Maintain business records
  • Comply with legal, tax, and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Support our legitimate business interests

When personal information is no longer needed, we will delete it or anonymize it in accordance with our data retention and deletion practices.

  1. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the internet or method of storage is completely secure. We cannot guarantee absolute security.

If we become aware of a data incident that affects your information, we will take appropriate steps consistent with applicable laws and our incident response practices.

  1. International Data Transfers

Our business is based in the United States. If you access our Services from outside the U.S., your information may be transferred to and processed in the United States and other countries that may have different data protection laws than your country.

Where required, we will take steps to ensure appropriate safeguards are in place for international transfers, such as contractual protections.

  1. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

  • Access to the information we hold about you
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction or objection to certain processing
  • Portability of certain information
  • The right to withdraw consent where processing is based on consent
  • The right to opt out of certain uses, such as targeted advertising or “selling” of personal information

To exercise these rights, contact us at customerservice@proresumecenter.com

. We may need to verify your identity before responding to your request.

You may also have the right to lodge a complaint with a data protection authority in your jurisdiction.

  1. Children’s Privacy

Our websites and Services are not directed to children under 18. We do not knowingly collect personal information from children under 18.

If you believe we have collected personal information from a child, please contact us at customerservice@proresumecenter.com and we will take appropriate action.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version with a new “Last updated” date.

Your continued use of our websites or Services after changes are posted indicates your acceptance of the updated Policy.

  1. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

Email: customerservice@proresumecenter.com