Terms and Conditions
Last updated: May 31, 2019
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.proresumecenter.com/ website (the “Service”) operated by Pro Resume Center, LLC (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes and Promotions
Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Pro Resume Center, LLC cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Pro Resume Center, LLC customer support team.
A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide Pro Resume Center, LLC with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Pro Resume Center, LLC to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, Pro Resume Center, LLC will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Pro Resume Center, LLC may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).
You may be required to enter your billing information in order to sign up for the Free Trial.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by Pro Resume Center, LLC until the Free Trial has expired. On the last day of the Free Trial period, unless you canceled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
At any time and without notice, Pro Resume Center, LLC reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
Pro Resume Center, LLC, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
Pro Resume Center, LLC will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Returns and Refunds Policy
Thank you for shopping at Pro Resume Center, LLC.
Please read this policy carefully. This is the Return and Refund Policy of Pro Resume Center, LLC.
Except when required by law, paid Subscription fees are non-refundable.
We do not issue refunds for digital products/services once the order is confirmed and the service and/or questionnaire is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our services.
Pro Resume Center, LLC is a highly reputable, leading service provider in the career services industry. We are committed to delivering top-notch, high-quality written documents to improve your chances of getting hired. Our company standards exceed the known standards of practice in the career services industry and we are committed to excellence in all that we provide our clients.
Our time investment on your project begins immediately after you have contracted us, far before we begin writing – it starts with sending and reviewing information, providing guidance and feedback and gathering information on the front end before the included one-on-one consultation is held – along with all communications that go along with those items. As we are a service-based business creating digital products/services for your use, our service and products are nonreturnable or refundable.
We do not offer any refunds or cancellations, unless we have specifically agreed to such with a client – at our sole discretion. Our primary goal is to help each client obtain positive results. We welcome your feedback as you move into the job search world and your new position so that we can continue to improve and align our client offerings to garner positive results in the most efficient manner possible.
Additional Terms of Service
IMPORTANT – Edits Terms – PLEASE READ:
All packages include 30-calendar days of unlimited revisions after receiving the first draft of the resume – for edits & revisions of all materials. (resume, cover letter, LinkedIn profile, etc).
This 30-day “timer” does NOT restart with delivery of the remaining materials. (cover letter, LinkedIn profile, etc).
If the 30-day window has lapsed – you may purchase extra time for edits – and the cost would be determined by us based on the amount of time passed.
If you have any questions on this don’t hesitate to reach out – 1-800-603-6623.
Scheduling Consultations & Coaching Sessions
Any included one-on-one consultation or purchased coaching sessions are scheduled after we have received all information requested. This ensures your session is filled with robust conversation that truly helps us highlight your strengths. After we receive all necessary information, we will send a link to our scheduling calendar where you can pick the best date and time for your schedule.
Rescheduling/Missed Consultations & Coaching Sessions
All scheduled consultations/coaching sessions must be canceled/rescheduled at least 24 hours before consultation start time. If we are not notified at least 24 hours before consultation start time that you cannot attend/will be late, either half of the consultation cost or $35 (whichever is greater), will be charged to account for our lost time.
LinkedIn® Profile Edits:
All LinkedIn® profile edits are completed inside your profile. As such, we will need your profile email address and password to login. You can either create a temporary one for us, or change it after we have finished – either way, all login information is deleted after we have completed our work. Also, we turn OFF all network notifications while in your profile, so your network will not be notified of any changes until you have reviewed, and are ready to drive viewers to your new profile.
LinkedIn® Profile OFFLINE Edits:
If you require that your LinkedIn® profile be completed offline (where we do not have access to your profile) – there is a fee to account for our additional time needed to “test” information inside another live profile, etc. This fee is determined on a case-by-case basis.
Also, if we complete your profile offline, we will NOT be able to:
- Set up full profile and keyword optimization
- Ensure your profile is set for ideal visibility, nor update your security settings
- Update the titling under your name to ensure optimal visibility within your desired industry – to again, further keyword optimize your profile
- Update your banner photo (there is a real method to what should/should not be used)
We deliver consistently high quality work for all of our clients and strive to meet the agreed upon turnaround time for each of our offered services. Our staff is committed to making sure you receive the highest quality service and deliverables in the most timely manner possible.
In some situations, based on significant delays on your part to provide feedback or requested information, or other unexpected circumstances beyond our control, we may not be able to guarantee a specific delivery time. Also, if a representative from Pro Resume Center, LLC attempts to contact you with questions and you are unreachable for a lengthy amount of time, there may be a delay in service if certain information needs to be discussed before proceeding with the project.
Any add-on option included with your package such as a Cover Letter, Follow-up Letter, LinkedIn® Profile, etc will be delivered upon your request after the primary service you chose is completed.
Wrap-Up Coaching Call – PLEASE READ:
If you purchase a package that includes a 45-minute wrap-up coaching call – the call must be used within two (2) weeks of completion of your materials. If the wrap-up call has not been scheduled within 2 week of completion of your materials – we reserve the right to reduce the call time by 15 minutes – because we will need additional time to get reacquainted with your background, after the long pause.
Wrap-up Coaching Call Notes:
If a package you purchase includes a wrap-up coaching session – the session is straight time, there is no written feedback following the call. It is important to come prepared, focused and ready to take notes on any topics you would like to record from our discussion.
Rush Charge Turn-around Time:
Our rush charge fee covers the initial turn-around time – all subsequent edits are returned by end of the NEXT business day, for EACH round of edits.
Rush Charge Fees:
As every client’s background, situation, history and needs are different – rush charges are determined on a case-by-case basis. But as a frame of reference, we do not have any 3-day rush charges below $199 – as a starting point. This is in addition to the price of the materials purchased. Please call with any questions 1-800-603-6623
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
The Service and its original content, features and functionality are and will remain the exclusive property of Pro Resume Center, LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Pro Resume Center, LLC.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Pro Resume Center, LLC
Pro Resume Center, LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Pro Resume Center, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You agree to defend, indemnify and hold harmless Pro Resume Center, LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.
Limitation Of Liability
In no event shall Pro Resume Center, LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Pro Resume Center, LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
There are many factors at play in receiving calls for interviews or job offers during a job search. Due to circumstances that are beyond our control, like personal interviewing skills, the competition for specific jobs, changes in the job market, economic downturns or depressions and the purview of the company and interviewer, Pro Resume Center, LLC cannot guarantee your job search success. We will however, do everything within our power to make sure you are putting your best foot forward for job search success.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
These Terms shall be governed and construed in accordance with the laws of Wisconsin, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
If you have any questions about these Terms, please contact us.
By visiting this page on our website: https://www.proresumecenter.com/contact/
Previous Terms of Service
You may review our previous terms of service here: https://www.proresumecenter.com/terms-and-conditions-used-through-05302019/